FAQ

Help

We try to make shopping as easy as possible. We understand that you may have some doubts over the course of shopping with us.

Please select the subject below and click for more information.

  • Ordering & Payment

    • How do I make a purchase?

      Select your desired item, input the quantity, size & colour (wherever applicable) and click 'Add to Cart'

      A pop-up window will appear and you can choose to 'View Cart' or 'Continue Shopping'.

      You may continue to add your desired items into your cart by clicking 'Continue Shopping'

      Once you are ready, proceed to your cart (top right corner of webpage) to checkout. You may log in to your account, sign up as new member or checkout as guest to proceed with your purchase.

      Your item(s) will be reserved for you for 12 hours whilst you proceed to make payment via the various methods of payment accepted. Kindly complete your purchase as soon as you can.

      Please also ensure that the information given is correct before confirming on your purchase.

    • What payment mode do you accept?

      We currently accept ibanking method by various banks and credit card payments via paypal.

      For local orders within Singapore, we accept Cash on Delivery (COD) payment method.

    • Can I amend my order after confirming it?

      Unfortunately, you are not able to amend any part of your order / change the delivery method / payment method once your order is confirmed. Please re-add and checkout item(s) in your cart.

    • The product I want is out of stock, any restock?

      If your desired item(s) reflect out of stock, you may wish to select the 'Notify Me' option button on the product page and leave down your e-mail address. You will be notified when item(s) is restocked.

    • How do I use my discount code?

      Simply input your discount code at the field 'Discount/Voucher code' and click submit before you proceed to check out

    • What if I cannot make payment within the payment timeframe?

      Your order will be automatically cancelled if payment is not made within the given timeframe of 12 hours (via i-banking transfer) and 2 hours (via paypal) . Please proceed to add your desired item(s) to cart again and proceed the payment within the timeframe.

    • How do I send in my payment details?

      You can send in your payment details by clicking the link provided in your invoice sent to your email and you will be directed to the 'IBANKING TRANSFER NOTIFICATION' page to fill in the payment details such as ibanking nick, date & time, amount, etc.

    • How long does it takes to verify my payment?

      All payments will be verified within 48hours exclude weekends and public holidays.

  • Gift Card

    • Do you sell Gift Cards?

      Yes we do! Gift Cards are available in value of $20, $50, $100 and $200.

      Please click here to purchase.

      All Gift Card(s) are issued in SGD and cannot be returned for exchange, credit or refunds. Gift card(s) will be processed and email to the intended recipient(s) within 2 working days.

    • Is there any expiry date for the Gift Card(s)?

      The Gift Card(s) are valid for a year. Amount will be forfeit if it is not used within the timeframe. Each Gift Card are to use in a single transaction and is only valid when the voucher codes are entered before checkout.

  • Shipping

    • Local Delivery

      1. Normal Mail

      Parcels may take between 3 to maximum of 7 working days (excluding public holiday) to reach you. Postage fee will start from $1.50 and depends on the item(s) and the quantity you are purchasing. It will be calculated and reflected upon your checkout.

      As normal mail is not traceable, registered mail is highly recommended as a safer option for prevention of missing mail. Merryknot will not be liable for delayed and missing mails, hence please opt for registered mail if possible.

      2. Registered Mail

      Parcels may take up to 3 working days (excluding public holidays) to reach you. Postage fee is $2.25 on top of normal mail postage fee.

      Registered mail is highly recommended as it has a tracking number for traceability of the delivery status. Once your order has been shipped, we will send an email containing the trackning number of your parcel and you may then use this number to track the delivery status on Singpost's website (www.singpost.com.sg).

    • International Delivery

      We need 2-3 working days to pack and dispatch your parcel via Singapore Post (Singpost).

      Please note that we do not provide International Delivery option for some fragile item(s).

      There is only registered mail option available for international delivery. Please refer to below general guideline for delivery time and rate.

      Kindly note that rate may varies due to the item(s) and quantity you are purchasing. It will be calculated and reflected upon your checkout.

      Countries Delivery Times (Working Days) Rate (SGD)

      Zone 1
      Malaysia & Brunei

      4 - 6 days $10

      Zone 2
      Countries in Asia & Pacific (except Australia, Japan & New Zealand)

      6 – 10 days $16

      Zone 3
      Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.

      10 - 12 days $22
    • Will I receive an email once my order(s) has been mailed?

      Yes. You will receive an email once your parcel(s) has been mailed.

    • [Registered Mail] What is my tracking number and how do I track the status?

      The tracking number of your parcel will be sent to you via email once your parcel is dispatched. Please note the tracking number is only available for Registered Mail delivery mode.

      Status can be track at Singpost's website here.

    • [Registered Mail] I did not receive the parcel despite of its status reflect as "Delivery success". What should I do?

      Do check with your family members or colleagues as they may received the parcel on your behalf. Alternatively you may seek for direct assistance from SingPost at www.singpost.com or call them at 1605 (Local) and +65 6841 2000 (international).

      Otherwise, you can also contact us at admin@merryknot.com

    • [Normal Mail] I did not receive the parcel within the stipulated timeframe, what should I do?

      Unfortunately, due to the non-traceable mode, we are not able to track the status of the parcel. We will advice you to check on your shipment details provided via your order history (for members) or confirmation invoice (for checkout as guest).

      We will highly recommend registered mail due to risk of missing mail you may encounter when opted for normal mail.

    • Can I select the time of delivery for my parcel?

      Unfortunately, you are not able to select your preferred time of Delivery. The delivery time is operated by Singpost and is dependent on the area.

      For Normal Mail, the parcel(s) will be drop in your letter box.

      For Registered Mail, the parcel(s) will be delivered to doorstep. If no one is at home to receive the registered article item, a delivery advice will be slipped underneath the door of the addressee's address. You can collect the item from designated post office, or redirect it to another post office of your convenience or reschedule for another deliver. This arrangement is also applicable for international delivery.

      As collection timing may vary, it is advisable to check the timing before proceeding to the post office to collect.

      The addressee shall bring along his/her NRIC or identification card, and delivery advice, as well as any other identification documents required by the relevant postal administration.

  • Technical

  • Defects and Returns

    • I have received a defective/incorrect item

      We apologize if we have sent you a defective / incorrect item. Please contact us at admin@merryknot.com with the order number, snapshot of the item and description of the defect/ details of incorrect item. We will get back to you within 48 hours

      All returns have to be mailed back to us within 10 working days from the day parcel was shipped.

      Returns will be only be accepted for an item(s) in its original condition (tag inact, packaging intact, unworn, unwashed, unaltered).

      Please note that defects will not be considered if slight variance on the measurement due to mass manufactured.

      We always strive to depict each item's true colour to the best of our ability. However, colours may still deviate slightly on different screens as different technological devices have varying screen colour resolutions. Such cases will not be considered as a defect.

      We do not provide cash refunds for return. A one-for-one replacement will be implemented. In the event that item is sold out, a refund in the form of store credits will be given. Store credits have a validity period of 60days from the day we received the returned parcel.

      All returns will be processed within 7 working days from the receipt of the return parcel.

  • Contact Us

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